Refunds

Under Russian consumer protection law, a non-defective good made to individual specification or with individually defined properties (which includes activation codes and digital keys) cannot be returned or exchanged if it has no defects.

1. Before the code is delivered

If payment went through but the code was not issued for a technical reason, the Buyer receives a full refund — usually automatically within minutes, otherwise after contacting support.

2. After the code is delivered

A refund is possible only when:

• the code turns out invalid or already redeemed at the time of delivery;
• the wrong denomination or region was issued due to a Seller error.

No refund is issued if a code fails to redeem because the Buyer's account region does not match the card's region, or if the Buyer entered the wrong game ID (UID) for a top-up product — such top-ups are credited directly by the supplier and cannot be reversed.

3. Requesting a refund

Email support@safe-tun.com with your Digiseller order number and a description of the issue. Send the request within 14 days of payment. Requests are reviewed within 3 business days; once confirmed, the refund is issued to the original payment method within 3–5 business days (unless the payment provider's rules or the law set another term).